Privacy policy
The controller responsible for processing personal data on this website within the meaning of the GDPR is:
MIMU LTD
trading under the brand “Comenails”
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Email: support@comenails.com
Telephone: +447752996859
Comenails operates this store and website—including all related information, content, features, tools, products, and services—with the aim of providing you (the “Customer”) with a carefully curated shopping experience (collectively, the “Service”).
Comenails is powered by Shopify, which enables us to provide you with this Service. This Privacy Policy explains how we collect, use, and disclose your personal data when you access, use, or make purchases through the Service, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.
By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Personal Data We Collect or Process
When we refer to "personal data," we mean information that identifies, relates to, describes, or can reasonably be associated with you or any other identifiable individual. Personal data does not include anonymized or de-identified data that cannot reasonably be used to identify you.
Depending on how you use the Service, the country or region in which you reside, and the applicable laws, we may collect or process the following categories of personal data—including inferred information derived from such data:
Contact Information—Name, address, billing address, shipping address, telephone number, and email address.
Financial Information—Credit or debit card numbers, payment card details, transaction data, payment confirmations, and other payment-related information.
Account Information—Username, password, security questions, preferences, and general account settings.
Transaction Information – Details of items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and related transaction history.
Communication Records – Information you provide when contacting us, such as customer support inquiries.
Device Information – Details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage Information – How and when you access or interact with the service.
Sources of Personal Data
We may collect personal data from the following sources:
Directly from you when you create an account, access or use the service, contact us, or otherwise provide personal data.
Automatically through the service, including information collected through your device, cookies, and similar technologies.
From our service providers when they collect or process personal data on our behalf.
From our business partners or other third parties.
How We Use Your Personal Data
Depending on your interactions with us and the specific service you use, we may use your personal data for the following purposes:
Providing, personalizing, and improving the service.
We use your information to fulfill contracts with you, process payments, ship orders, remember preferences, send account notifications, and manage your account. We may also personalize your shopping experience and recommend products based on your preferences and history.
Marketing and advertising.
We may use your information for marketing purposes, including sending promotional messages via email, SMS, or mail, and displaying targeted advertising on our website or other platforms.
Security and fraud prevention.
We use your information to verify accounts, process payments securely, detect and prevent fraudulent or illegal activity, and protect the security of our customers and systems.
Customer communication.
To support and respond to your inquiries and maintain our business relationship.
Legal compliance.
To comply with applicable laws, to respond to lawful requests or processes, and to enforce our terms and policies.
How we disclose personal information
We may disclose your personal information for legitimate business purposes, including:
To Shopify, our vendors, and other third-party service providers who
To provide services such as IT operations, payment processing, shipping, customer support, and data analysis.
To business and marketing partners for advertising and promotional purposes, including personalized advertising based on your activity across different merchants and websites.
When you instruct or consent to disclosure, for example, for product shipping or when using social media integrations.
Within our affiliated companies or group of companies.
In connection with transactions (e.g., mergers or bankruptcies), legal obligations, or to protect rights and security.
Relationship with Shopify
This service is hosted by Shopify, which collects and processes certain information about your use of the service to enable and improve its functionality.
Your personal information may be transferred to or processed by Shopify and third parties located outside your country of residence.
Shopify may also use aggregated data from your interactions with this store and other merchants to improve its services. In such cases, Shopify is the data controller for these processing activities.
For more information about how Shopify uses your personal data and your rights under applicable law, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
Our Service may contain links to third-party websites or platforms that are not operated or controlled by us. We are not responsible for the privacy or security practices of such websites. Please review their privacy and security policies before providing any information.
Information shared on public or semi-public platforms (including social media) may be viewed by others and is not subject to this Privacy Policy.
Children's Data
Our Service is not directed at children, and we do not knowingly collect personal data from minors as defined by applicable law.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us using the details below to request its deletion.
Data Security and Retention
Although we take reasonable measures to protect your information, no security system is completely secure. We cannot guarantee absolute security; data transmitted over the internet is at your own risk.
We retain your personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.
Your Rights and Choices
Depending on your place of residence, you may have the following rights regarding your personal data:
Right of access/knowledge – Request information about the personal data we process about you.
Right to erasure – Request the deletion of your personal data.
Right to rectification – Request the correction of inaccurate data.
Right to data portability – Receive a copy of your personal data and transfer it to another controller.
Right to manage communication preferences – Unsubscribe from marketing communications at any time.
If you are a resident of the United Kingdom or the European Economic Area (EEA), you may also have the following rights:
Right to object to processing or right to restrict processing – To object to processing in certain cases or request its restriction.
Right to withdraw consent – To withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise these rights, you can contact us using the contact details below or via our service.
We will not discriminate against you as a result of exercising your rights. We may verify your identity in accordance with applicable law before processing a request.
Complaints
If you have any concerns about our processing of your personal data, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection supervisory authority.
If you are located in the EEA, you can find a list of data protection authorities here.
International data transfers
Your personal data may be transferred to, stored in, and processed in countries outside your country of residence.
When we transfer personal data outside the EEA or the United Kingdom, we ensure an adequate level of protection – for example, through the European Standard Contractual Clauses (SCCs).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The updated version will be posted on this website with a revised "Last Updated" date. Where required by law, we will notify you.
Contact
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:
support@comenails.com
Telephone: +447752996859